Shipping policy

Shipping Policy

At Nevora Care, we ship worldwide. Below you'll find everything you need to know about processing times, delivery windows, costs, and tracking.

Order processing

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day.

Once your order has been dispatched, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system.

Delivery times

Estimated delivery is 7–15 business days after dispatch, for both domestic and international orders.

Delivery times are estimates, not guarantees. Customs processing, carrier delays, remote delivery addresses, and peak periods such as Black Friday and the holiday season can extend these windows. Business days exclude weekends and public holidays.

Shipping rates

Destination	Rate
Domestic	$4.99
International	$12.99

Shipping costs are calculated at checkout and shown before you complete your purchase.

Tracking your order

Every order ships with tracked delivery. You can follow your parcel using the tracking number in your dispatch confirmation email. If your tracking hasn't updated for more than 7 business days, contact us and we'll investigate with the carrier.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are set by local authorities, are not included in your order total, and are the responsibility of the recipient. We have no control over these fees and cannot predict their amount.

If a parcel is refused at customs and returned to us, we can issue a refund for the product value once the parcel is received, less the original shipping cost.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We're unable to change an address once an order has been dispatched. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.

Lost, delayed, or damaged parcels

If your order hasn't arrived within 25 business days of dispatch, contact us and we'll treat it as lost and arrange a replacement or a full refund.

If your order arrives damaged, email us within 14 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.

Split shipments

Orders containing multiple items may arrive in separate parcels, each with its own tracking number, at no additional cost to you.

Order changes and cancellations

Need to change or cancel an order? Contact us within 12 hours of placing it and we'll do our best to help. Once an order has been dispatched, it can no longer be modified or cancelled, but it may be eligible for return under our Returns Policy.