Refund policy

Thank you for shopping with Nevora Care. We want you to be satisfied with your purchase. This policy explains when returns, replacements, and refunds may be available.

  1. Return Window You may request a return within 30 days after the date your order is delivered. A return request submitted after this period may be declined unless applicable law requires otherwise.
  2. Return Eligibility To qualify for a standard return, the item must:  Be unused, unopened, and in its original condition;  Be returned with its original packaging, accessories, manuals, and promotional items;  Include proof of purchase or a valid Nevora Care order number; and  Be approved for return before it is shipped back. For hygiene and safety reasons, opened or used personal-care, beauty, wellness, or hygiene products are not returnable unless they arrived damaged, defective, or materially different from what was ordered.
  3. How to Request a Return Email support@nevoracare.com with your order number, the item you wish to return, and the reason for the request. Do not send an item back until our support team provides return instructions or confirms the return address.
  4.  Damaged, Defective, or Incorrect Items Inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact support@nevoracare.com as soon as reasonably possible and provide:  Your order number;  A brief description of the issue; and  Clear photographs or video showing the item, packaging, and shipping label when relevant. After review, Nevora Care may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances and applicable law.
  5.  Non-Returnable Items  Opened, used, altered, washed, or personalized items, except where defective;  Gift cards and downloadable or digital products;  Clearance or final-sale items where permitted by law;  Items damaged by misuse, improper storage, accident, or normal wear and tear; and  Items returned without authorization or outside the return window.
  6. Return Shipping For a change-of-mind return, the customer is responsible for return shipping unless Nevora Care agrees otherwise. Original shipping charges are generally non-refundable. If the item was damaged, defective, or incorrect, Nevora Care may provide a prepaid label or reimburse reasonable return shipping costs. Use a tracked shipping service and keep the receipt. Nevora Care is not responsible for a return that is lost or damaged before it reaches the designated return location.
  7. Refunds Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank and payment-provider processing times vary, but refunds commonly appear within 5-10 business days after issuance.Where permitted by law, reasonable shipping, return, handling, or restocking costs may be deducted when an item is returned because of customer error, refusal of delivery, an incorrect address, or failure to collect the package.
  8. Where permitted by law, reasonable shipping, return, handling, or restocking costs may be deducted when an item is returned because of customer error, refusal of delivery, an incorrect address, or failure to collect the package.
  9.  Order Changes and Cancellations To request a cancellation or address change, contact support@nevoracare.com immediately. We cannot guarantee changes after an order has entered processing or has shipped.
  10. Refused or Undeliverable Packages If a package is returned because it was refused, unclaimed, or addressed incorrectly by the customer, Nevora Care may deduct the original shipping charge and any return-carrier fees from the refund, where permitted by law.
  11.  Contact  Nevora Care Email: support@nevoracare.com